What is Order Management?

Order management includes all the processes involved in taking, receiving, tracking and fulfilling a customer order. The process starts once an order is placed and continues as the merchant receives, accepts and fulfills the order. This includes picking, packing and shipping the order, tracking the order until it reaches the final destination, and then fulfilling any returns or exchanges when necessary. Automating order management processes creates efficiencies and ultimately builds a better customer experience.

What is Order Management? – YouTube