NetSuite Support

Your success is our top priority and we ensure that our customers receive the maximum return on their Oracle NetSuite investment. After your NetSuite go-live, access to efficient, effective NetSuite ERP support is imperative. When unexpected issues arise, the right expertise at the right time allows your organization to keep moving forward, avoiding hurdles that may otherwise cause your business to stall. We offer a full range of NetSuite services.    

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Years NetSuite Experience

NetSuite Optimization

Our dedicated team of Oracle NetSuite experts has a proven, in-depth understanding of all features and functionalities of the Oracle NetSuite system. With our technical support and managed services, we help make NetSuite work for your specific business needs, NetSuite users, NetSuite projects, new modules, and give you the highest return on your investment. 

We can assist you from all stages of NetSuite implementation to subsequent optimization in all areas, offering NetSuite support from basic support to advanced customer support.

 Our Oracle NetSuite optimization service gives you an advantage and helps you to streamline core trends and non-core processes in your business. This will help you to rapidly improve operational efficiency, performance, and business outcomes with your team through the effective use of technology. 

NetSuite Customer Support

Our NetSuite support services  and support package provides customers the hands-on product expertise, strategic guidance, configuration support, resources, and ongoing optimization assistance your business needs to tackle business challenges and improve efficiency and productivity. 

NetSuite Customer Support

Our NetSuite tech support provides the hands-on product expertise, strategic guidance, configuration support, and ongoing optimization assistance your business needs to tackle business challenges and improve efficiency and productivity. 

Committed to Helping You Save Money

NetSuite ERP system can save you both time and money and hence is an integral part of both small and large companies alike to manage things better and keeping provisions open for future growth and development of the company. 

Provide Ongoing Support

We understand excellent support is key to developing and maintaining strong relationships with our clients. Our NetSuite tech support will help you get the most out of your investment, by providing the industry expertise you need, when you need it. 

NetSuite Modules

NetSuite for Financial Services Business Guides

NetSuite Accounting

Accounting and Beyond. As your company grows and you face more complex business challenges, we got you covered. As a unified platform, NetSuite accounting software seamlessly integrates with all the other pieces of the suite, including financial management capabilities, inventory and order management, HR, customer management, eCommerce and more.

NetSuite SuiteCommerce

NetSuite SuiteCommerce

Enjoy a rich set of features, easily manage and maintain your site with drag-and-drop tools, and enhance it with a selection of extensions. SuiteCommerce unifies eCommerce with your core NetSuite operational business systems, providing a single view of customer, order, inventory and other critical business data and enabling real-time visibility across your business while powering personal and relevant experiences.

netsuite employee retention strategies

NetSuite CRM

With all the capabilities of a traditional CRM solution, such as sales force automation (SFA), customer service management and marketing automation, plus the ability to manage quotes, commissions, sales forecasts and partner relationships, NetSuite CRM provides a seamless flow of information across the entire customer lifecycle — from lead all the way through opportunity, order, fulfillment, renewal, upsell, cross-sell and support.

NetSuite Supply and Demand Planning

NetSuite SuiteCommerce Advanced

SuiteCommerce Advanced unifies eCommerce with your core NetSuite operational business systems—inventory and order management, customer support and financials— providing a single view of customer, orders, inventory and other critical business data that enables personal and relevant experiences.

NetSuite Implementation Consultant

NetSuite SuiteSuccess

SuiteSuccess is a proven approach for a faster NetSuite implementation, following leading best practices in your industry. SuiteSuccess is a product and an approach to NetSuite implementations. The methodology includes leading practices based on your industry. SuiteSuccess accelerates your NetSuite ROI while reducing overall business risk often associated with online technology projects.

NetSuite Supply Chain Management

NetSuite Supply Chain Management

NetSuite procurement capabilities communicate with suppliers and ensure accuracy throughout the purchasing process. Then, integrated demand planning, inventory management and predictive analytics optimize production strategies, and work orders and routing ensure supply plans are executed and products are delivered as promised.

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Frequently Asked Questions

NetSuite Customer Relationship Management (CRM) delivers powerful customer experience capabilities all in a single cloud platform, including customer data sales force automation, marketing automation, order management, inventory, inventory levels, eCommerce, and customer service and support. 

NetSuite consultants provide NetSuite support to work with technology users client databases, communicate with internal teams and clients, review and interpret business requirements, respond to client expectations, develop system design and related documents, providing support services for technical and functional inputs, and lead projects from start to finish.

Whether you are a small or medium-sized business, privately owned or non-profit organization, we will work to find the right answer for your specific needs and business goals.

Together we work to optimize your resources on a project, reduce the overall impact to the organization during implementation, and prepare you to adopt and own the solution going forward. Our goal is to implement a solution that not only solves your current challenges, but also prepares you for the future.

An ERP implementation project can be complex since it affects business processes across the entire organization. And to realize the benefits of the new system, people often have to change the way they work—often replacing longstanding manual processes with more optimize, efficient, automated processes.

Unified view of the business: NetSuite empowers any firm to run its entire business from a single platform. It brings together finance, supply chain, manufacturing, HR resources and eCommerce on one system, with the benefit of one database, rather than using disparate software for each of those functions. 

NetSuite environment supports any number of user groups ranging from one to into the thousands. Contact us to learn more about support option for your team.


Perhaps the most important difference is that NetSuite support option is primarily an ERP (Enterprise Resource Planning) software with an included CRM system. On the other hand, Salesforce is only a CRM software solution with no ERP included

NetSuite Premium Support or Advanced Customer Support provides everything Basic NetSuite Support includes plus toll free help for non- critical issues, priority case queuing, weekend support, early notification of new releases, and supporting online commerce response services.

Need NetSuite support? We’ll get you the help you need. Contact us through Live Chat, email, or give us a call at (877) 932-2478. Looking for expert advice check out our support articles

Connect with our help center to inquiry about pricing. We would be happy to give pricing for integration, support services, training, strategy, project, or anything else that might be affecting your NetSuite environment.

NetSuite ERP is worth considering if you’re a small, medium- or large-sized company looking for a one-stop, online scalable solution with impressive customization development capabilities and professional services. If you know you’ll need a CRM and other organization tools for functions such as accounting, HR and payroll, it will be a solid growth investment.

NetSuite is a full suite of cloud-based enterprise resource planning (ERP) applications that give organizations an advantage, giving an organization everything they need to run their business efficiently and accelerate growth. NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and eCommerce software.

We help our customers stay ahead of upcoming product upgrades and how the changes can affect their business processes or NetSuite instance. Offering everything from optimization, training, team training to helpdesk resources service, and events, our NetSuite support services has your organization covered, throughout the life-cycle of your solution.

What Is A NetSuite Solution Partner?

NetSuite Solution Providers are business application experts who deliver complete NetSuite cloud computing solutions, from selling NetSuite licenses to implementation, training, and support service. Solution Providers have demonstrated accounting/ERP, CRM or eCommerce expertise delivered with proven methodologies that ensure your success. NetSuite’s Solution Providers share our vision of helping medium-size companies and enterprises run their businesses better.       

From the scoping call to the finished product, NewGen was right there for us. As long as we’re on NetSuite we will continue to partner with NewGen and can’t recommend them enough!
LaVette Strickland
IT Analyst, Topcon Positioning Systems

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