Managed Services for NetSuite

Keep your software investment growing with you.

QUESTIONS? Call 1-877-932-2478

With 12 years of NetSuite projects behind us, NewGen has the valuable experience you need in a NetSuite Managed Service Provider. Let us:

Get you the help you need to stay working with lightning-fast support response times.

Reduce your system expenditures by solving your problems with our experienced team.

Guarantee your NetSuite system keeps up with your ever-evolving business needs.

THE PROBLEM

Why do I need a Managed Services Provider (MSP)?

Business systems are more powerful, efficient but more complicated than ever. With evolution in user experience and cloud-technology, applications undoubtedly feel more “user friendly” in their day-to-day use but on the back-end still require considerable technical skill and experience to manage their support and maximize their function.

These applications are what you’ve built your business on – they manage everything and have the capacity to cost you big or reap you huge benefits depending on how they are managed. 

THE SOLUTION

Introducing NetSuite Concierge Support by NewGen

Expert Guidance for Transforming Your Business Processes

Process First Perspective

Our business analysts bring a process-first mentality leveraging real-world business experience to ensure that the correct blueprint is drafted for our technical solutions.

Technology Experts

We assign every client with a team of business process and technical experts with the industry and technical background to tackle the unique challenges you face. Our technology teams are experts in NetSuite, NetSuite configuration, SuiteScript 2.0 and associated technologies.

Best Practices, Creativity & Inventiveness

With twelve years of experience our team has seen a lot and developed best practices for tackling the most common of NetSuite challenges. Additionally such experience has given us a creative approach to utilizing our tools to respond to almost any challenge - a problem solving approach we look to share with our customers.

The Four Pillars of Delivery

Recovery & Stabilization

When you implement a change to your system it creates reverberating effects within the application. We solve issues with past system changes regardless if the change was done by your team or by a previous partner.

New Release Utilization

Utilizing new release features can reap huge benefits for your organization. We inform you of new features, coach you on how to best use them and ensure that when the new release features go live they'll run without a hitch.

Solution Optimization

Optimization is the most important and core pillar of the offering. If you are thinking of a new initiative, investigating some new processes or responding to business changes

Annual Review

The annual review provides our customers with a forum to ensure that our teams are aligned on your business, your direction and it's utilization of the NetSuite solution.

You rolled out NetSuite a year ago.

Now What?

What should you do now to maximize your investment?
Get your Free NetSuite One Year Checkup Checklist.

Managed Services Tier Levels

The right help at the right price

Select

NetSuite Concierge Support
10 Support Hours Monthly
  • Risk Free Initial Assesment
  • Account Manager
  • Stabilization Support
  • Release Management
  • Solution Optimization
  • Platform Architecture
  • Tier 1 Support
  • Annual Review
  • Dedicated Engineer
  • SLA Priority (High)
  • Support Hours Discount (5%)

Preferred

NetSuite Concierge Support
25 Support Hours Monthly
  • Risk Free Initial Assesment
  • Account Manager
  • Stabilization Support
  • Release Management
  • Solution Optimization
  • Platform Architecture
  • Tier 1 Support
  • Annual Review
  • Dedicated Engineer
  • SLA Priority (Higher)
  • Support Hours Discount (7.5%)

Premium

NetSuite Concierge Support
50 Support Hours Monthly
  • Risk Free Initial Assesment
  • Account Manager
  • Stabilization Support
  • Release Management
  • Solution Optimization
  • Platform Architecture
  • Tier 1 Support
  • Annual Review
  • Dedicated Engineer
  • SLA Priority (Highest)
  • Support Hours Discount (10%)

Just want a brain to pick on a project-by-project time and materials basis?

That’s okay too, we also offer the services above on a T&M basis. Many of our most successful partnerships started with one one-off project and have grown to utilize our Concierge Support packages. 

How can we help you?

If you’re ready to find out how NewGen can help you drive better business, let’s talk.