Brian Kilcourse, Managing Partner of retail industry firm, RSR Research, reveals the top retail challenges in providing seamless consumer experiences.

To learn more, download your complimentary benchmark report from RSR Research and NetSuite, Commerce Convergence: Closing the Gap Between Online and In-Store (

Watch the other Research Insight videos in this series:

Why today’s in-store customer experiences are inadequate (

Research Insights: Top Retail Challenges in Providing Seamless Consumer Experiences – YouTube