Research Insights: Top Lessons Retailers Can Learn from Consumers

Brought to you by NewGen, a customer-centric ERP consulting group with over 25-years of experience

Brian Kilcourse, Managing Partner of retail industry firm, RSR Research, discusses the top lessons retailers can learn from consumers. To learn more, download your complimentary benchmark report from RSR Research and NetSuite, Commerce Convergence: Closing the Gap Between Online and In-Store (

Missed the past videos in the Research Insights series? Check them all out below.

  • Why today’s in-store customer experiences are inadequate (
  • Steps Toward Achieving a Blended Digital and Physical Environment (
  • Top Lessons Retailers Can Learn from Consumers (
  • Research Insights: Top Lessons Retailers Can Learn from Consumers – YouTube

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