In this third video in our five-part Research Insights series, Brian discusses the steps necessary for retailers to go beyond the POS system to achieve a blended digital and physical environment that provides the experiences necessary to please customers and enable sales associates to be more productive.

To learn more, download your complimentary benchmark report from RSR Research and NetSuite, Commerce Convergence: Closing the Gap Between Online and In-Store (

Watch the other Research Insight videos:

  • Why today’s in-store customer experiences are inadequate (
  • Top Retail Challenges in Providing Seamless Consumer Experiences (

    Research Insights: Steps for Retails to Achieve a Blended Digital and Physical Environment – YouTube