NetSuite Customer Support

NetSuite Partner

After your NetSuite go-live, access to efficient, effective support is imperative. When unexpected issues arise, the right expertise at the right time allows your organization to keep moving forward, avoiding hurdles that may otherwise cause your business to stall. NetSuite Support Services delivers a full range of support offerings. Each option provides specific service levels and capabilities, from online case submissions to phone support, to managed services that help minimize the gap between your optimal solution and your actual solution.

NetSuite Support Levels

Our NetSuite support services offers three levels of assistance: Basic, Premium and Advanced Customer Support. Each level provides specific capabilities—meeting your support needs and business goals as your organization grows and evolves. Our NetSuite customer support delivers the technical help and optimization know-how required to achieve the most from your NetSuite investment and increase ROI.  

Key Benefits 

  • Flexible plans to align with your business needs. 
  • Best in the industry global support team. 
  • Comprehensive, prioritized and timely issue resolution. 
  • Proactive solution optimization recommendations. 
  • Experienced guidance on features within new NetSuite releases. 
  • Prescriptive solutions to overcome common business challenges.

Are you getting the most out of your NetSuite?

NetSuite Basic Support

NetSuite Basic Support- we provide help for critical concerns available 24/7. Our customers will gain access to the SuiteAnswers portal which includes a comprehensive knowledge center of support articles, help topics and training videos. We our a true, proactive business service.


NetSuite Premium Support

NetSuite Premium Support provides everything Basic Support along with help for noncritical issues, priority case queuing, weekend support, early notification of new releases, and
commerce response services. Premium Support also offers assistance with your NetSuite solution usage and configuration.

NetSuite Advanced Customer Support

If your business requires support beyond Premium, ACS is the level for you. ACS is a subscription based service designed to proactively keep NetSuite running at its best, ensuring it scales alongside
your business. We take businesses from reactive to proactive, keeping NetSuite at an optimal level instead of reacting to issues when they occur.

What Is A NetSuite Solution Partner?

NetSuite Solution Providers are business application experts who deliver complete NetSuite cloud computing solutions, from selling NetSuite licenses to implementation and support. Solution Providers have demonstrated accounting/ERP, CRM or eCommerce expertise delivered with proven methodologies that ensure your success. NetSuite’s Solution Providers share our vision of helping medium-size companies and enterprises run their businesses better.      

From the scoping call to the finished product, NewGen was right there for us. As long as we’re on NetSuite we will continue to partner with NewGen and can’t recommend them enough!
LaVette Strickland
IT Analyst, Topcon Positioning Systems

Schedule A Free NetSuite Consultation?